EXAM
70–621: PRO: UPGRADING YOUR MCDST CERTIFICATION TO MCITP ENTERPRISE
SUPPORT
Course Description:
If you are a Microsoft Certified IT Professional (MCITP),
you not only thrive on the continuing challenges of the information
technology (IT) field, but you also take the initiative to
develop and hone your skills so that you stay a step ahead.
When you become Microsoft certified, you will:
--Stand out with proof of your specific,
real-world technology skills
--Be productive and help increase customer satisfaction,
reduce network downtime, and push service to a higher level
--Achieve success with each Microsoft certification
that you earn, which takes you further along the path to professional
recognition
The Microsoft Certified IT Professional: Enterprise Support
Technician validates the knowledge and skills required to
deploy and support the Windows Vista operating system. Candidates
for the MCITP: Enterprise Support Technician credential have
expertise in deploying Windows Vista, managing security, and
troubleshooting network issues, with three years of experience
as a tier 2 or lead desktop support technician.
Skills required for the MCITP: Enterprise Support Technician
certification include the ability to:
--Manage workflow.
--Install and configure desktop operating systems and applications.
--Troubleshoot the desktop operating system, desktop applications,
and desktop networking and connectivity.
--Install and configure hardware devices and drivers (including
mobile and personal devices).
--Troubleshoot hardware devices and drivers (including mobile
and personal devices).
--Escalate complex issues to the appropriate administrator
(for example, server administrator, network administrator,
or desktop configuration administrator).
--Install and test department-specific and line-of-business
(LOB) applications on end-user computers.
--Change desktop configurations as needed.
--Re-image desktops as needed.
Prerequisites:
You should meet the following requirements
before taking this course:
Exam 70-620 MCTS: TS: Microsoft Vista, Configuring
Deployment Options:
- CD-ROM
- E-learning
- ThinkTank Server Solution
Learning / Exam module:
70-621
Course
Duration:
32 Hours
About Our Experts:
Our
instructor is Nathan Hand. Nathan Hand
is a Medically retired navy seal. He woke up from surgery
in Feb 2000 and the Doctor told him to find a new line
of work. Computers at that time were nothing more than
playing games. The first server he built was a NT server.
It was mainly used as a game server for a popular online
game at the time. When he got out of the navy he got
involved with doing IT and security very quickly as
a result of his security clearance and his extensive
job background. He Moved to Washington D.C., worked
with companies like Ernst & Young Technologies and
E-Partners and eventually started his own business.
From
a certification perspective Nathan is a MCSE on NT4,
2000, 2003, Messaging, Security, CCSP, CCNP, CEH, CWNA
& CWSP. One of his beliefs is in the value of certification.
His main goal is not only to get you certified. He wants
you to gain the tools and knowledge of the course he
is teaching.
Learning Segments:
MOC 5118: Maintaining and
Troubleshooting Windows Vista Computers
Module 1: A Troubleshooting Methodology
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Module 2: Troubleshooting Operating Systems
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows
RE
Troubleshooting Operating System Services
Module 3: Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers
Module 5: Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender
Module 6: Troubleshooting Applications
Windows Application Troubleshooting
Web Application Troubleshooting
Module 7: Maintaining and Optimizing Windows Vista
Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista
MOC 5119: Supporting the Windows Vista Operating
System and Applications
Module 1: Windows Vista Desktop Deployment Infrastructure
Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios
Module 2: Preparing to Apply Desktop Images
Preparing the Target Computer
Backing up the User State
Module 3: Supporting Computers with Desktop Images
Obtaining the Desktop Image
Verifying the Desktop Image Application
Module 4: Installing Applications
Preparation Steps for Installing an Application Package
Application Package Deployment Methods
Module 5: Restoring and Validating User State
Restoring User State
Verifying User State
