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Home : Technical Training Titles : Microsoft Technical Titles :MCITP: Consumer Support
 
EXAM 70–622: PRO: SUPPORTING & TROUBLESHOOTING APPLICATIONS ON A VISTA CLIENT FOR CONSUMER SUPPORT TECHNICIANS
 
Course Description:

The MCTS Credential helps professionals target specific technologies and distinguish themselves by demonstrating in-depth knowledge and expertise in their specialized technologies. IT professionals holding the MCTS, A Microsoft Certified Technology Specialist: Windows Vista – Configuration Certification demonstrate the knowledge and skills necessary to troubleshoot network connectivity and application issues on Windows Vista. The successful candidate will have at least one year of IT experience resolving network connectivity issues and working with desktop operating systems, security, and applications.

The Microsoft Certified IT Professional: Consumer Support Technician (MCITP: Consumer Support Technician) credential is the premier certification to highlight and validate your expertise and skill set in a job role supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking, and hardware support issues related to the Windows Vista operating system. This certification is the right option for you if your interest lies in home user support or consumer retail support.


 
Prerequisites:

You should meet the following requirements before taking this course:

Exam 70-620 MCTS: TS: Microsoft Vista, Configuring


 
Deployment Options:
- CD-ROM
- E-learning
- ThinkTank Server Solution
Learning / Exam module:
70-623
 

Course Duration:

32 Hours
 
About Our Experts:

Our instructor is Nathan Hand. Nathan Hand is a Medically retired navy seal. He woke up from surgery in Feb 2000 and the Doctor told him to find a new line of work. Computers at that time were nothing more than playing games. The first server he built was a NT server. It was mainly used as a game server for a popular online game at the time. When he got out of the navy he got involved with doing IT and security very quickly as a result of his security clearance and his extensive job background. He Moved to Washington D.C., worked with companies like Ernst & Young Technologies and E-Partners and eventually started his own business.

From a certification perspective Nathan is a MCSE on NT4, 2000, 2003, Messaging, Security, CCSP, CCNP, CEH, CWNA & CWSP. One of his beliefs is in the value of certification. His main goal is not only to get you certified. He wants you to gain the tools and knowledge of the course he is teaching.

 
Learning Segments:

MOC 5118: Maintaining and Troubleshooting Windows Vista Computers

Module 1: A Troubleshooting Methodology
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas

Module 2: Troubleshooting Operating Systems
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services

Module 3: Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers

Module 4: Troubleshooting Networks
Determining Network Settings
Troubleshooting Network Connections

Module 5: Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender

Module 6: Troubleshooting Applications
Windows Application Troubleshooting
Web Application Troubleshooting

Module 7: Maintaining and Optimizing Windows Vista
Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista


MOC 5119: Supporting the Windows Vista Operating System and Applications

Module 1: Windows Vista Desktop Deployment Infrastructure
Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios

Module 2: Preparing to Apply Desktop Images
Preparing the Target Computer
Backing up the User State

Module 3: Supporting Computers with Desktop Images
Obtaining the Desktop Image
Verifying the Desktop Image Application

Module 4: Installing Applications
Preparation Steps for Installing an Application Package
Application Package Deployment Methods

Module 5: Restoring and Validating User State
Restoring User State
Verifying User State

Module 6: Troubleshooting Desktop and Application Installations
Desktop Installation Troubleshooting
Application Installation Troubleshooting


 

 
Related Products:

MCTS
MCITP

 
 
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