| Module 1 - Overview |
| What does a MCDST do? |
| Questions and Goals |
| Review Questions - Module 1 |
| Module 2 - Overview |
| Desktop Management |
| Printers & Network Connectivity |
| Troubleshooting Applications |
| Review Questions - Module 2 |
| Module 3 - Operating Systems |
| Operating System Features |
| Identifying the Operating System |
| Workgroups vs. the Active Directory |
| Troubleshooting and Troubleshooting Tools |
| Computer Management Console |
| Safe Mode Tools |
| The Recovery Console |
| Remote Desktop |
| Remote Assistance Tool |
| Exercise - Creating a New User Account |
| Review Questions - Module 3 |
| Module 4 - Installing XP |
| Hardware Requirements |
| BIOS and Upgrade Advisor |
| Device Drivers |
| Hard Disks |
| Creating Partitions |
| The Installation Process |
| > Windows Update |
| Multiboot Installation Considerations |
| Resolving Setup Issues |
| Transferring User Information |
| Unattended Installations |
| The Boot Process |
| Automated System Recovery |
| Exercise - Automated System Recovery Wizard |
| Review Questions - Module 4 |
| Module 5 - Desktop Management |
| Types of Accounts |
| User Profile |
| > Resetting Passwords |
| Fast User Switching |
| User Configuration |
| > Start Menu, Taskbar, Desktop |
| > Folder Views |
| > Accessibility Options |
| Multilingual Configuration |
| Security and Local Policy Settings |
| Protecting an Internet Computer |
| Configuring Auditing on a Computer |
| Troubleshooting System Performance |
| Exercise - Resetting a User Account Password |
| Review Questions - Module 5 |
| Module 6 - File and Folder Access |
| Changing File Associations |
| File and Folder Attributes |
| File Compression |
| Encrypting File System |
| NTFS Permissions |
| Shared Folder Permissions |
| Mapping a Network Drive & Shadow Copy |
| Offline Files and Folders |
| File Caching or Pinning |
| Folder Redirection |
| Exercise - 6 |
| Review Questions - Module 6 |
| Module 7 - Hardware Issues |
| Managing Drivers |
| Storage Devices |
| Display Devices |
| Direct X |
| I/O Devices |
| ACPI |
| Exercise - DirectX Dianostic Tool |
| Review Questions - Module 7 |
| Module 8 - Printers |
| Installing Printers |
| Updating & Troubleshooting Printers |
| Printer Permissions |
| Redirecting Print Jobs |
| Resetting the Print Spooler |
| Auditing Printers |
| Exercise - Restarting the Print Spooler |
| Review Questions - Module 8 |
| Module 9 - The OSI Model |
| IP Addressing |
| Name Resolution |
| Remote Connection Issues |
| Exercise - Name Resolution Tools |
| Review Questions - Module 9 |
| Module 10 - Troubleshooting Applications |
| DOS Based and WIN16 Based Applications |
| Troubleshooting WIN32 Based Applications |
| Troubleshooting Application Compatibility |
| Troubleshooting Security Issues |
| Exercise - Enabling Application Compatibility Mode |
| Review Questions - Module 10 |
| Module 11 - Internet Explorer |
| General Tab |
| Security Tab |
| Privacy Tab |
| Content Tab |
| Connections Tab |
| Programs Tab |
| Advanced Tab |
| Customizing |
| Review Questions - Module 11 |
| Module 12 - Outlook Express |
| Creating Accounts |
| E-mail Configuration |
| Troubleshooting E-mail |
| Managing Data |
| Newsgroups |
| Exercise - Creating Identities |
| Review Questions - Module 12 |
| Module 13 - Microsoft Office |
| Editions and Availability |
| Types of Installation |
| Installation and Activation |
| Applying Office Updates |
| Add and Remove Office Components |
| Repair and Recover Office Applications |
| Adjusting Macro Security |
| Troubleshooting |
| Exercise - Microsoft Office Components |
| Review Questions - Module 13 |
| Module 14 - Microsoft Outlook |
| Creating a Profile |
| Managing Outlook Data |
| Troubleshooting |
| Tips for Taking the Test |
