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Guarantees
! - Upgrades, Money Back, Privacy
This page covers some policies that are very important to our
customers !
EXAM
GUARANTEE--
YOU
WILL PASS THE CERTIFICATION EXAMS - we
guarantee it!
YES! We guarantee
YOU WILL PASS THE MICROSOFT and/or COMPTIA CERTIFICATION EXAMS
if you use our material! If the registered user fails any one
certification exam twice after using our study material - showing
us 2 scores of 95% or better on two different practice exams,
within 180 days of purchase and can show proof of failure for
the exam, then the product may be returned for a refund of the
purchase price, less shipping and handling charges. This guarantee
applies only to products purchased directly from Specialized Solutions,
Inc.
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UPGRADE
POLICY--
What happens
if the industry's certification tests change?
When a certification
test changes and Specialized Solutions produces an upgrade for
the certification program, we offer our previous customers free
upgrades on the videos and interactive CD-ROM's for up to 1 year.
The customer simply returns their old videos, or CD-ROMs, and
receives the new ones absolutely free. These upgrades do not include
the textbooks or test engines, but Specialized Solutions does
offer these packages at substantially reduced prices.
What if I want to keep my old videos, but still need to get the
upgraded version?
Specialized
Solutions always offers an extremely low upgrade price to customers
who do not want to send in their old videos. This way our customers
can keep their information on the old technology as well as stay
current with the new.
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Online
Privacy Policy--
Customer
Identifiable Information
Specialized
Solutions recognizes that the growth of online services,
including Internet services, has created additional privacy concerns,
particularly for consumers.
Specialized
Solutions online privacy concern focuses on the protection of
a customer profile that an individual or other customer reasonably
expects to be kept private. The customer profile is information
that can be associated with a specific individual or entity, including,
for example, a customer's name, address, telephone number, e-mail
address, and information about online activities that are directly
linked to them.
It is common
practice and often a necessity for companies, governments, or
other organizations to collect customer identifiable information
in order to conduct business and offer services. For example,
Specialized Solutions is an authorized education center specializing
in technical training and certification programs. We collect customer
identifiable information such as name, address, telephone number,
and a variety of other information in the course of billing and
providing technical training services to a customer.
Our
privacy policy and practices encompass a couple of commitments
that we make to you, our customers:
- We pledge
that Specialized Solutions, Inc. will not use information about
you without your permission.
- We pledge
that we will provide means for you to communicate your privacy
concerns to us and that we will respond to them thoughtfully
and promptly.
Specialized
Solutions has taken strong measures to protect the
security of your personal information and to ensure that your
choices for its intended use are honored. We take strong precautions
to protect your data from loss, misuse, unauthorized access or
disclosure
Call Us
@ 1.800.942.1660
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