Our E-learning curriculum is specifically designed with the busy professional in mind. All of our programs are produced using advanced learning concepts that encompass learning techniques that are designed for adult learning. E- learning is very popular today for a very good reason – It Works! People everywhere are discovering that they can fulfill their learning objectives conveniently (at their own pace, on their own time) and affordably (online classes start at a fraction of the cost of traditional classroom training).
Our easy-to-use delivery format allows you to concentrate on the lesson at hand and not how to run the delivery software – saving you time and frustration. Our comprehensive course materials are delivered in an easy-to- understand format – allowing you to get the most out of your time online.
CompTIA PDI+ is an entry-level, vendor-neutral certification proving competence in basic maintenance of printers, scanners, copiers and fax machines.
The certification is recognized by several industry leaders, including Canon, Sharp and Xerox, as a benchmark certification for professionals that service and support document imaging devices.
CompTIA PDI+ covers a technician’s understanding of basic electromechanical components and tools, print engine and scan processes and components, color theory, connectivity and networking. The exam also covers soft skills such as customer service, professionalism, safety and environment. While there are no prerequisites for the CompTIA PDI+ certification exam, it is recommended that entry-level candidates have foundation-level knowledge or hands-on experience working with printing and document imaging devices.
TEST DETAILS:
- Number of questions: 85
- Length of test: 90 minutes
- Passing score: 675 on a scale of 100-900
- Exam code: PD0-001
COURSE FEATURES:
- Instructor led training by the industry’s finest experts delivered via streaming video online or DVD
- Software demonstrations where the instructor shows you how to perform a task onscreen.
- Interactive multimedia presentations
- Easy to navigate controls
- Course bookmarking which allows you to resume training where you left off the last session.
- Hands-on activities and labs
- Review Questions
- Practice Exam Simulators with three different training and testing modes. These simulators can also be used for pre- and post-testing.
- Free technology upgrades for one year
- Educational support
COURSE OUTLINE
Print Engine Process and Components
Define, describe and demonstrate an understanding of the following commonly used printing processes:
Identify and describe basic steps of laser / LED printing
Identify and describe basic steps of Ink dispersion printing
Identify and describe print process components and their functions
Laser or LED image formation components
Device fuser components
Ink dispersion image formation components
Media transport/feed components
Describe the purpose of firmware
Identify and describe print data flow and job processing
Demonstrate awareness of the interaction between software application, driver, printer control languages, raster image processing, printing and image creation
Identify the impact of memory on the printer
Identify media types and explain their impact on
print process, quality and device performance
Use appropriate media types based on device specifications
Identify and recognize paper weights, sizes and standards
Identify and recognize paper textures, brightness, grain, coatings
Identify and recognize other media types
Describe adverse affects of improper media storage on device performance
Scan Process and Components
Identify and describe common hardware scanner components
Lamps, mirrors, CCD, CIS, CMOS, lens, glass, analog to digital converter,
color filters
Differentiate between ADF (Automatic Document Feeder) and flatbed
component
Describe and summarize image capture in relation to scanning technologies
Identify and describe common scanner technologies such as TWAIN and network scanning methods
Identify the effects of using different image formats
Define the image capture process
Recognize the reasons for and potential impact of security and anti-counterfeiting features
General Troubleshooting
Describe and apply general troubleshooting methodology
Observation – gather information and validate the symptoms
Establish theory of probable cause based on information gathered
Test or Analyze – try to recreate the problem and validate theory
Once theory is validated, determine next steps to resolve the problem
Implement solution, validate solution and document actions and results
Identify and isolate printing hardware issues using available tools
Image quality issues
Causes of image quality issues
Transport/feed issues
Causes of common media transport/feed issues
Service error messages
Common user informational messages
Testing tools
Identify and isolate printing software issues using the following methods
Verify use of appropriate drivers by checking driver type/version
Verify driver port setting
Print driver test page
Proper driver accessory/option configuration
Application settings vs. driver settings
Installing and uninstalling drivers
Confirm driver settings: “offline vs. online”
Print from multiple applications and workstations
Print different files from the same application
Identify and isolate scanning hardware issues using available tools
Image quality issues
Common causes of image quality issues
Service error messages
User informational messages
Testing tools
Identify and isolate scanning software issues
Verify use of appropriate drivers by checking driver type/version
Verify and configure application settings
Identify and isolate basic connectivity issues using available tools
Connectivity issues
Common causes of wired and wireless connectivity issues
Service or informational messages
Identify and isolate faxing issues
Common fax issues
Common causes of faxing issues
Identify similarities between faxes and scanners as it relates to image quality issues when transmitting faxes or copying
Identify similarities between faxes and printers as it relates to image quality issues when receiving faxes or printing
Basic Electromechanical Components and Tools
Identify and explain the function of electromechanical components
Clutches
Solenoids
Motors
Relays
Sensors
Switches
Identify and explain the function of mechanical components
Drive components
Rollers
Cams
Cables
Pulleys/Idler
Springs
Identify and explain the function of electrical components
Power supplies
Fuses
Thermistors
Thermal switches/fuses
Lamps
Grounding components
Cables
Connectors
EEPROM and EPROM
Memory
Control PCBs
Demonstrate the proper and safe use of tools
Multimeter
Polarity tester
AC line monitors
Toner Vacuum and toner rags
Service documentation
Lubricants and cleaning solutions
Test chart
Chip puller/EEPROM puller
To order contact Specialized Solutions at:
Specialized Solutions
Corporate Training Division
3727 Jonlen Drive
Cincinnati, OH 45227
Toll Free – 1-877-291-9797
Direct – 513-878-1116