Our E-learning curriculum is specifically designed with the busy professional in mind. All of our programs are produced using advanced learning concepts that encompass learning techniques that are designed for adult learning. E- learning is very popular today for a very good reason – It Works! People everywhere are discovering that they can fulfill their learning objectives conveniently (at their own pace, on their own time) and affordably.
Our easy-to-use delivery format allows you to concentrate on the lesson at hand and not how to run the delivery software – saving you time and frustration. Our comprehensive course materials are delivered in an easy-to- understand format – allowing you to get the most out of your time online.
The Microsoft Certified IT Professional (MCITP) credential validates that an individual has the comprehensive set of skills necessary to perform a particular job role, such as database administrator or enterprise messaging administrator. MCITP certifications build on the technical proficiency measured in the Microsoft Certified Technology Specialist (MCTS) certifications. Therefore, you will earn one or more MCTS certifications on your way to earning an MCITP credential.
The MCITP Enterprise Support Technician requires the following two exams:
Exam 70-620: TS: Configuring Microsoft Windows Vista Client
AND
Exam 70-622: Pro: Microsoft Desktop Support – Enterprise
AUDIENCE PROFILE:
- Candidates should have at least one year of experience in the IT field. They typically provide phone support at the tier-1 or tier-2 level in a wide range of environments, including retail stores and the medium-sized organization or enterprise environment.
- Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. Their experience should also include addressing logon problems, performing password resets, and resolving most issues with desktop applications. Experience authoring and deploying SQL Server Integration Services (SSIS) packages
- Experience debugging, monitoring, and troubleshooting BI solutions
COURSE FEATURES:
- Instructor led training by the industry’s finest experts delivered via streaming video online or DVD
- Software demonstrations where the instructor shows you how to perform a task onscreen.
- Interactive multimedia presentations
- Easy to navigate controls
- Course bookmarking which allows you to resume training where you left off the last session.
- Hands-on activities and labs
- Review Questions
- Practice Exam Simulators with three different training and testing modes. These simulators can also be used for pre- and post-testing.
- Free technology upgrades for one year
- Educational support
COURSE OUTLINE
Microsoft Exam 70-620: MCTS: Microsoft Windows Vista, Configuring Certification Course Curriculum:
Installing and Configuring the Windows Vista System
Module 1: Installing Windows Vista
| Introduction to Windows Vista |
| Performing a Clean Installation of Windows Vista |
| Installing and Configuring Windows Vista Device Drivers |
Module 2: Upgrading and Migrating to Windows Vista Ultimate Edition
| Upgrading and Migrating to Windows Vista from a Previous Version of Windows |
| Upgrading Between Windows Vista Editions |
Module 3: Configuring Post-Installation System Settings
| Configuring the Windows Aero Experience |
| Configuring Accessibility Features |
| Configuring Parental Controls |
Module 4: Sharing Files by Using Windows Vista
| Sharing Data with Others |
| Managing Windows Vista Files |
Module 5: Configuring Advanced Networking
| Configuring Network Connectivity |
| Configuring Remote Access |
Module 6: Configuring User Account Security
| Configuring User Account Control |
| Troubleshooting User Account Control |
Module 7: Configuring Network Security
| Configuring Windows Defender in Windows Vista |
| Configuring Windows Firewall Settings |
Module 8: Configuring Internet Explorer 7.0
| Configuring Internet Explorer 7.0 |
| Configuring Dynamic Security for Internet Explorer 7.0 |
Configuring Windows Vista Mobile Computing and Applications
Module 1: Maintaining and Optimizing Windows Vista Systems
| Maintaining Performance by Using Windows Vista Performance Tools |
| Optimizing Windows by Using Windows Vista Diagnostics Tools |
| Configuring Windows Update |
Module 2: Configuring Windows Vista Media Applications
| Configuring Windows Media Player for Windows Vista |
| Configuring Windows Media Center |
Module 3: Configuring Windows Vista Productivity Applications
| Configuring Windows Sidebar |
| Configuring Windows Mail |
| Configuring Windows Meeting Space |
| Configuring Windows Calendar |
| Configuring Windows Fax and Scan |
Module 4: Configuring Mobile Computers
| Configuring Mobile Computer Settings |
| Configuring Mobile Devices |
| Configuring Power Options |
Module 5: Configuring Tablet PC Settings
| Configuring Windows Vista Tablet PC Settings |
| Configuring Pen and Input Devices |
Module 6: Networking Mobile Computers
| Networking Without Wires |
| Connecting to a Wireless Network |
| Working with Offline Files |
Microsoft Exam 70-622 Training Course: PRO: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Enterprise Support Technicians Training Course Curriculum.
Maintaining and Troubleshooting Windows Vista Computers
(Course 5118)
Module 1: A Troubleshooting Methodology
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Module 2: Troubleshooting Operating Systems
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services
Module 3: Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers
Module 4: Troubleshooting Networks
Determining Network Settings
Troubleshooting Network Connections
Module 5: Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender
Module 6: Troubleshooting Applications
Windows Application Troubleshooting
Web Application Troubleshooting
Module 7: Maintaining and Optimizing Windows Vista
Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista
Supporting the Windows Vista Operating System and Applications
(Course 5119)
Module 1: Windows Vista Desktop Deployment Infrastructure
Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios
Module 2: Preparing to Apply Desktop Images
Preparing the Target Computer
Backing up the User State
Module 3: Supporting Computers with Desktop Images
Obtaining the Desktop Image
Verifying the Desktop Image Application
Module 4: Installing Applications
Preparation Steps for Installing an Application Package
Application Package Deployment Methods
Module 5: Restoring and Validating User State
Restoring User State
Verifying User State
Module 6: Troubleshooting Desktop and Application Installations
Desktop Installation Troubleshooting
Application Installation Troubleshooting
To order contact Specialized Solutions at:
Specialized Solutions
Corporate Training Division
3727 Jonlen Drive
Cincinnati, OH 45227
Toll Free – 1-877-291-9797
Direct – 513-878-1116