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Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support is intended for IT professionals who hold a Microsoft Certified Desktop Support Technician (MCDST) certification and work in an upper-midsize organization or enterprise environment that uses Windows Vista.
AUDIENCE PROFILE:
Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support is intended for IT professionals who hold a Microsoft Certified Desktop Support Technician (MCDST) certification and work in an upper-midsize organization or enterprise environment that uses Windows Vista. They have experience with earlier versions of the Windows operating system, and they might have experience with Windows Server operating systems.
Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates typically have at least three to five years of experience as a Tier 2-level or Lead Desktop Support Technician.
COURSE FEATURES:
- Instructor led training by the industry’s finest experts delivered via streaming video online or DVD
- Software demonstrations where the instructor shows you how to perform a task onscreen.
- Interactive multimedia presentations
- Easy to navigate controls
- Course bookmarking which allows you to resume training where you left off the last session.
- Hands-on activities and labs
- Review Questions
- Practice Exam Simulators with three different training and testing modes. These simulators can also be used for pre- and post-testing.
- Free technology upgrades for one year
- Educational support
COURSE OUTLINE
Microsoft Exam 70-621: PRO- Upgrading your MCDST Certification to MCITP Enterprise Support Course Curriculum:
Maintaining and Troubleshooting Windows Vista Computers
Module 1: A Troubleshooting Methodology
| Overview of a Troubleshooting Methodology |
| Overview of Troubleshooting Stages |
| Troubleshooting Component Areas |
Module 2: Troubleshooting Operating Systems
| Overview of the Windows Vista Startup Process |
| Troubleshooting the Windows Vista Startup Process with Windows RE |
| Troubleshooting Operating System Services |
Module 3: Troubleshooting Hardware
| Overview of Troubleshooting Hardware |
| Dealing with Physical Failures |
| Dealing with Device Driver Failures |
| Troubleshooting Printing in Windows Vista |
| Troubleshooting Microsoft BitLocker Protected Computers |
Module 4: Troubleshooting Networks
| Determining Network Settings |
| Troubleshooting Network Connections |
Module 5: Troubleshooting Security Issues
| Overview of User Account Control |
| Troubleshooting User Account Control |
| Implementing Windows Firewall |
| Implementing Windows Defender |
Module 6: Troubleshooting Applications
| Windows Application Troubleshooting |
| Web Application Troubleshooting |
Module 7: Maintaining and Optimizing Windows Vista
| Maintaining Windows Vista |
| Optimizing Windows Vista Performance |
| Monitoring Windows Vista |
Supporting the Windows Vista Operating System and Applications
Module 1: Windows Vista Desktop Deployment Infrastructure
| Windows Vista Desktop Deployment Infrastructure |
| The Components of BDD 2007 |
| Identifying the Support Scenarios |
Module 2: Preparing to Apply Desktop Images
| Preparing the Target Computer |
| Backing up the User State |
Module 3: Supporting Computers with Desktop Images
| Obtaining the Desktop Image |
| Verifying the Desktop Image Application |
Module 4: Installing Applications
| Preparation Steps for Installing an Application Package |
| Application Package Deployment Methods |
Module 5: Restoring and Validating User State
| Restoring User State |
| Verifying User State |
Module 6: Troubleshooting Desktop and Application Installations
| Desktop Installation Troubleshooting |
| Application Installation Troubleshooting |
To order contact Specialized Solutions at:
Specialized Solutions
Corporate Training Division
3727 Jonlen Drive
Cincinnati, OH 45227
Toll Free – 1-877-291-9797
Direct – 513-878-1116
www.specializedsolutions.com