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Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).
AUDIENCE PROFILE:
Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).
Candidates must have experience with a wide range of desktop operating systems, desktop applications, and mobile devices, and experience with network, virus, malicious software (malware), and hardware support issues.
Candidates for this exam should have experience implementing, administering, and troubleshooting desktop operating systems in stand-alone or small home-network environments.
COURSE FEATURES:
- Instructor led training by the industry’s finest experts delivered via streaming video online or DVD
- Software demonstrations where the instructor shows you how to perform a task onscreen.
- Interactive multimedia presentations
- Easy to navigate controls
- Course bookmarking which allows you to resume training where you left off the last session.
- Hands-on activities and labs
- Review Questions
- Practice Exam Simulators with three different training and testing modes. These simulators can also be used for pre- and post-testing.
- Free technology upgrades for one year
- Educational support
COURSE OUTLINE
Microsoft Exam 70-623 Training Course: PRO: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Consumer Support Technicians Training Course Curriculum:
Maintaining and Troubleshooting Windows Vista Computers
Module 1: A Troubleshooting Methodology
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Module 2: Troubleshooting Operating Systems
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services
Module 3: Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers
Module 4: Troubleshooting Networks
Determining Network Settings
Troubleshooting Network Connections
Module 5: Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender
Module 6: Troubleshooting Applications
Windows Application Troubleshooting
Web Application Troubleshooting
Module 7: Maintaining and Optimizing Windows Vista
Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista
Supporting the Windows Vista Operating System and Applications
Module 1: Windows Vista Desktop Deployment Infrastructure
Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios
Module 2: Preparing to Apply Desktop Images
Preparing the Target Computer
Backing up the User State
Module 3: Supporting Computers with Desktop Images
Obtaining the Desktop Image
Verifying the Desktop Image Application
Module 4: Installing Applications
Preparation Steps for Installing an Application Package
Application Package Deployment Methods
Module 5: Restoring and Validating User State
Restoring User State
Verifying User State
Module 6: Troubleshooting Desktop and Application Installations
Desktop Installation Troubleshooting
Application Installation Troubleshooting
To order contact Specialized Solutions at:
Specialized Solutions
Corporate Training Division
3727 Jonlen Drive
Cincinnati, OH 45227
Toll Free – 1-877-291-9797
Direct – 513-878-1116
www.specializedsolutions.com